Thank you for shopping with QlickSouq. We value our customers and strive to ensure a satisfactory shopping experience. This Refund & Return Policy explains the conditions under which returns, refunds, and replacements are accepted on qlicksouq.com.
By placing an order on our Website, you agree to this policy.
1. Eligibility for Returns
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery
The return request is raised within 7 days of receiving the product (you may adjust this timeframe as needed)
The product is unused, unwashed, and in its original condition
The product is returned with original packaging, tags, manuals, and accessories (if applicable)
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, neglect, or improper handling
Items without original packaging or accessories
Products marked as “Final Sale” or “Non-Returnable”
Personal care, hygiene, or consumable items (if applicable)
Gift cards or digital products
3. Return Process
To initiate a return:
Contact our customer support team within the eligible return period
Provide your order number, product details, and reason for return
Our team will review your request and guide you through the return process
Returns sent without prior approval may not be accepted.
4. Refund Policy
Once the returned product is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method used during purchase
Shipping charges (if any) are non-refundable, unless the return is due to our error
5. Replacement Policy
Replacements are offered for damaged, defective, or incorrect products
Replacement requests must be made within the return eligibility period
Replacements are subject to product availability
If the replacement product is unavailable, a refund may be issued instead.
6. Return Shipping
Return shipping costs will be borne by the customer unless the return is due to our error (damaged, defective, or incorrect item)
We recommend using a trackable shipping service for returns
QlickSouq is not responsible for items lost or damaged during return transit
7. Order Cancellation
Orders may be canceled before shipment by contacting customer support
Once the order has been shipped, it cannot be canceled and must follow the return process
8. Late or Missing Refunds
If you have not received your refund:
Check your bank or payment provider
Contact your card issuer or payment gateway, as processing times may vary
If the issue persists, contact our customer support team
9. Policy Abuse
We reserve the right to refuse returns or refunds if we detect misuse or abuse of this policy, including excessive or fraudulent return requests.
10. Changes to This Policy
QlickSouq reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective upon posting on this page with an updated “Last updated” date.
11. Contact Information
For return or refund-related queries, please contact us:
